Return & Exchange Policy
EXCHANGE/RETURN/REFUND POLICY:
We grant you a period of 10 days from the day the order was delivered by the delivery executive.
In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed After the goods returned. The amount will be credited back into customer’s upi/bank account
Incase you have received a damaged, defective, missing or a wrong product on delivery. Please reach out to us within 24 hours at soc.performance1@gmail.com
Exchange of a product is subject to stock availability.
An order can be returned / exchanged to a maximum of two (2) consecutive times.
RETURN / EXCHANGE – Terms and Conditions:
Customer can exchange the order within 10 days from the date of delivery.
Keeping the strict hygiene standards of our products, we do not accept returns / replacement on several product categories like cap, hat, mask, boxer and accessories.
We reserve the right not to accept return of products which
We will not arrange the reverse pickup of products, unless confirmed by the Customer Experience Team. If you have received a defective product, send us soc.performance1@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team.
Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 10 days of receiving the request.
Please ensure while returning the product the packaging is intact the way it was delivered with all tags attached to it
As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, Shadowfax, Ekart etc
In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
In case of a return on an order, the amount will be credited back into customer’s UPI i.e googlepay, phone pay, paytm etc or customers bank account.
Process:
You can contact us on 9811850212 or soc.performance1@gmail.com
Our customer support Team will get back to you and may ask you for some information to proceed with exchange / refund
REFUND – Terms and Conditions:
The refund will be initiated by 7 working days from the date of your order is returned subject to passing the quality check.
Gift wrapping charges will not be refunded if goods are returned.
SOC may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles.
In case of a refund, the amount will be credited back into customer’s UPI i.e googlepay, phone pay, paytm etc or customers bank account.
Note if you want to go for return of the product you might have to pay ₹50/- (For Delhi) and ₹75/- (For out of Delhi)
We grant you a period of 10 days from the day the order was delivered by the delivery executive.
In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed After the goods returned. The amount will be credited back into customer’s upi/bank account
Incase you have received a damaged, defective, missing or a wrong product on delivery. Please reach out to us within 24 hours at soc.performance1@gmail.com
Exchange of a product is subject to stock availability.
An order can be returned / exchanged to a maximum of two (2) consecutive times.
RETURN / EXCHANGE – Terms and Conditions:
Customer can exchange the order within 10 days from the date of delivery.
Keeping the strict hygiene standards of our products, we do not accept returns / replacement on several product categories like cap, hat, mask, boxer and accessories.
We reserve the right not to accept return of products which
- (i) we believe are being returned after use, washed or soiled or
- (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).
We will not arrange the reverse pickup of products, unless confirmed by the Customer Experience Team. If you have received a defective product, send us soc.performance1@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team.
Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 10 days of receiving the request.
Please ensure while returning the product the packaging is intact the way it was delivered with all tags attached to it
As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, Shadowfax, Ekart etc
In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
In case of a return on an order, the amount will be credited back into customer’s UPI i.e googlepay, phone pay, paytm etc or customers bank account.
Process:
You can contact us on 9811850212 or soc.performance1@gmail.com
Our customer support Team will get back to you and may ask you for some information to proceed with exchange / refund
REFUND – Terms and Conditions:
The refund will be initiated by 7 working days from the date of your order is returned subject to passing the quality check.
Gift wrapping charges will not be refunded if goods are returned.
SOC may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles.
In case of a refund, the amount will be credited back into customer’s UPI i.e googlepay, phone pay, paytm etc or customers bank account.
Note if you want to go for return of the product you might have to pay ₹50/- (For Delhi) and ₹75/- (For out of Delhi)